Data you submit;

Analysis of your use and management of your account/facilities with us;

Public sources or registries;

Government authorities, regulatory agencies, and/or law enforcement agencies;

Third parties or other sources;

Any information provided and/or collected when you visit our website, including your mobile device or computer’s IP
address or information collected via cookies on our website.

We will only collect this information with your consent or in cases where no other restrictions apply.

Your personal data will be used for registration, loan approval, risk management, fraud prevention,and other similar purposes as specified in this Privacy Policy. These purposes assist us in providing you with better services. For example:

Your IP address, device information, may be used for fraud prevention;

Your phone number may be used for registration, loan approval, fraud prevention, collections, and marketing;

Your biometric data may be used for risk management and fraud prevention.

After you create an account, we may occasionally request additional personal data. Any information you submit to us, our authorized agents, or Platforms explicitly guarantees its accuracy, timeliness, and non-misleading nature.

If you register for Finnew using your social media account, link your Finnew account to any of your social media accounts, or use Finnew’s social media features, we may access information from your social media provider in accordance with its policies. However, we will only manage and use such information as required by law and in line with the purposes stated in this Privacy Policy.

During your use of our services, we may process, use, and/or disclose your personal data to Finnew’s affiliates, subsidiaries, and third-party partners for any of the following purposes (“Permitted Processing”):

a. Verify your identity;

b. Assess and process your application for our products and/or services;

c. Communicate with you, including sending updates and reminders, responding to inquiries/complaints, and resolving disputes;

d. Manage and maintain your account/facilities with us;

e. Conduct credit checks and scoring to assess or verify your creditworthiness/financial value and assist other financial institutions in credit checks;

f. Assess your financial needs;

g. Determine your eligibility for our products and services;

h. Maintain your credit records for current and future reference;

i. Detect and investigate crimes, fraud, or illegal activities and disclose such information for investigation, prevention, prosecution, and compliance with sanctions, including customer due diligence (KYC) and screening for Politically Exposed Persons (PEP);

j. Comply with legal or regulatory requirements and respond to civil or criminal legal proceedings;

k. Collect due or outstanding payments and fulfill your obligations to us;

l. Conduct market research, statistical analysis, and surveys to improve our products and services;

m. Verify the accuracy of our and/or third-party records;

n. Research, design, and improve our products, services, operations, and business processes;

o. Support business, financial, and risk monitoring, planning, and decision-making;

p. Handle complaints and inquiries;

q. Use and disclose such information for audit, compliance, and risk management;

r. Transfer or assign our rights and obligations under any agreement with you;

s. Use and disclose such information for security reasons;

t. Process payments and collections;

u. Analyze voice biometric data for identity verification;

v. Conduct data analytics and profiling; and/or

w. Process your personal data for any other purpose required or permitted by legal regulations, orders, and/or guidelines.

We also use cookies for various purposes, including storing your preferences for certain types of information or products, conducting further analysis to provide you with products and services, improving our products, and/or offering you personalized services. You may adjust your browser and/or mobile device settings to receive notifications when cookies or other tracking tools are enabled or disabled.

You must keep the personal data provided to Finnew updated at all times and notify us when there are any changes. You have the right to review the personal data we collect about you and request corrections. You may update your personal data at any time. If your personal details change or you believe the information we hold about you is inaccurate, incomplete, misleading, or outdated, please write to us or contact us via email at officialfinnewfintech@gmail.com, providing your registered name, registered phone number, valid government identification, details of your request, and supporting documents. We will correct or update the information as soon as possible. To avoid any doubt, Finnew reserves the right to request additional information or documents to verify your identity, the authenticity of your request, and any other relevant information regarding the requested correction.

You may contact us at any time via email to express your objection to our continued use, collection, and/or processing of your personal data for any valid purpose and in the described manner. This serves as the mechanism for you to revoke previously granted permissions.

Please note that if you object to the processing of certain personal data, depending on the nature and subject of your objection, it may impact your application processing time and/or our credit analysis of you. In such cases, we explicitly reserve our legal rights and remedies.

Furthermore, if you withdraw consent to the continued use, collection, and/or processing of your personal data but still have contractual obligations under a loan agreement or any other contract with us, this does not remove our right and obligation to continue legally processing your personal data.

We will retain your personal data, registration, and transaction records with third-party data storage providers for as long as necessary to achieve the stated purposes or, in compliance with the requirements of the National Privacy Commission and all other applicable laws and regulations, for a maximum of ten years. This retention may be for legal claims, business purposes, or compliance with industry standards.

When retention of your personal data is no longer permitted or necessary, your data will be destroyed in a manner that makes it irrecoverable and unusable, following our physical and/or technical security measures.

We will securely dispose of or discard your personal data to prevent further processing, unauthorized access, disclosure to any third party or the public, or any harm to the data subject.

If we believe that deleting or ceasing processing would prevent us from fulfilling our legal obligations, we reserve the right to take necessary actions.

If we find that your personal data is incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes, no longer needed for the original purpose, or if you have withdrawn consent without any other legal basis for processing, we will suspend, withdraw, block, delete, or destroy your data from our system.

We will make reasonable efforts to protect the personal data we own or control using appropriate physical, technical, and organizational security measures to ensure its security and confidentiality. We will implement security measures in compliance with current data protection regulations and this policy.

You have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format. You may also request that we transfer this data to another party.

If you wish for us to transfer your personal data to another party, we will do so only if it is technically feasible. We are not responsible for the security of your personal data or how it is processed after being received by the third party. If the transfer would compromise the rights of others (e.g., revealing another person’s information), we reserve the right to refuse the request.

"Profiling" refers to any automated processing of personal data, including using personal data to evaluate certain personal aspects of an individual.

You are hereby informed and expressly consent to our use of manual or automated processing and decision-making—whether solely or partially based on your personal data—to assess your creditworthiness, comply with legal and regulatory requirements, or meet government requests, treaties, anti-money laundering, terrorism financing, fraud prevention, risk assessment, and other related policies. If our system determines that your activities or account pose a risk, your account or activities may be suspended or denied.

If your loan application is denied, or your account is suspended or refused, you may contact us at officialfinnewfintech@gmail.com to request a review of the decision. You may also object to the automated processing of your personal data, but doing so may prevent us from providing services to you.

To the extent permitted by Nigerian law, you have the right to object to the processing of your personal data or its use for permitted purposes at any time.

If you have any inquiries, requests, concerns, complaints, or wish to exercise your rights regarding the use of your personal data, please contact the relevant Data Protection Officer (DPO) at officialfinnewfintech@gmail.com. We are committed to promptly acknowledging your complaint and providing an estimated timeframe for our response.

Please note that we may update this Privacy Statement periodically by posting changes on our website. We recommend that you review our website regularly for any updates or the latest version of our Privacy Statement. If the Privacy Policy is updated, the revised version will apply to all your information.

By continuing to use the Finnew platform, you acknowledge and accept to the changes in this Privacy Statement. If you do not agree with the updated terms, you may contact our DPO.

By providing your personal data to us, you consent to our use, processing, and/or disclosure of your personal data to Finnew, its affiliates, subsidiaries, third-party service providers, and partner institutions in accordance with this Privacy Statement.

Contact information of customer service: 08025552601/ officialfinnewfintech@gmail.com.